SERVICE, PARTS & ACCESSORIES
SHIPPING & RETURNS
Q: Do you have a minimum order?
We have a $20 minimum order for all orders placed online or over the phone.
Q: Do you offer rush shipping?
If you want to receive merchandise faster, several optional express methods of shipment are available at an additional cost. We ship from multiple locations throughout the US to give you better and more economical service.
Q: How much is shipping?
If you live in the continental United States, ground shipping is free. If you live somewhere else or if you want rush shipping, your shipping total will be calculated upon checkout.
Q: What shipping methods do you offer?
Most orders ship via UPS. However, due to UPS regulations, oversized & overweight packages may be subject to additional shipping surcharges. Small items may also ship via US Postal Service while some oversized items ship by truck freight.
Q: How long does it take to process and ship my order?
If your order is placed before 3PM CST, we’ll process your order the same day. Most orders are shipped within 24 hours after they’re placed. Special orders and temporarily out-of-stock parts may take longer, though. In such a case, you’ll be notified immediately.
Q: How long does shipping take?
We ship from multiple locations across the US, so you should get your order within 1-3 business days after we ship it out.
Q: Will you provide tracking information?
Of course! We’ll send you your tracking information as soon as your order ships.
Q: If I pay by credit card, will you charge my card once the item has shipped?
No. Your card is charged as soon as your order is placed. If we can’t fulfill your order for some reason, we’ll reverse the charge.
Q: If I ordered a part that’s out of stock, when will it ship?
As soon as possible! We’ll notify you via email once it ships.
Q: Can you ship my order to multiple addresses?
This shouldn’t be a problem. Please call us to make arrangements.
Q: Do you ship to AK, HI, and US territories?
Yes we do, at an additional cost. Your shipping total will be calculated at check out.
Q: Do you ship to PO Boxes or APOs/FPOs?
We ship some orders to PO boxes or APOs/FPOs via USPS. If your order’s being shipped via truck freight, a commercial address is required.
Q: Do you ship internationally?
Yes, we do. Please select an export company of your choosing at checkout as orders to foreign destinations will be shipped to a point within the continental United States and then be transferred to your export service. You must also allow additional time for customs when applicable. The customer is liable for all taxes and duties. We do not accept credit cards from overseas but will accept a bank wire transfer.
Q: Do you ship hazardous items?
We don’t offer any hazardous products currently, but UPS would allow us to ship these.
Q: Do you ship oversized parts?
Yes, we do. All merchandise too large for UPS shipment will be sent via truck freight. Truck freight can only be delivered to a commercial address or will be shipped “Hold at Dock” if you prefer.
Q: What happens if you ship the wrong part?
In the rare event that this happens, we’ll own up to our mistake and send you the correct part as soon as possible.
Q: What happens if the part is damaged during shipping?
All shipments should be inspected at the time of delivery. Damaged packages should be refused. If your damaged shipment was delivered by UPS, please call 800-PICK-UPS and report the damage. If your damaged shipment was delivered by truck freight, please contact the freight carrier at the phone number on the carrier’s bill. Please contact us at 800-446-5503 as soon as possible to report any damage.
Q: How can I be sure you’re shipping me parts that will fit my vehicle?
We try our best to provide fitment information on each part. However, we’re always happy to help you out if you’re unsure about a part! Call us at 1-800-446-5503 and ask for Rick, Coby, or Mike.
Q: What happens if the part doesn’t fit my vehicle?
You’re welcome to return it any time within 30 days of purchase. Please see our return policy for more information.
Q: What if my address changes before my order ships? Can I change where you send my shipment?
Please call us right away and if your order hasn’t shipped yet, we’ll change the shipping address to the correct one. If the order has already shipped, please contact the carrier with your tracking number to change the delivery address.
Q: What if I never receive an order?
Grab your tracking number and find out where your order is, and then contact us.
Q: What happens if I refuse the shipment?
The only good reason to refuse a shipment is if the package is damaged. If you've changed your mind about your order and wish to return it, please accept the shipment and then return it the correct way as outlined in our return policy.
Q: Can I return a part?
Absolutely! If you are not completely satisfied with one of our products, you may return it any time within 30 days of purchase for a full hassle-free refund.
Q: Can I exchange a part?
Absolutely! Just give us a call and we’ll work something out.
Q: How do I return or exchange a part?
Please call us at 800-446-5503 for a Return Authorization Number or use the return form on the back of your invoice. Once you get your Return Authorization Number, please ship the part back to us. Don’t forget to place your name and order number on the package for easy identification, and insure the package for your protection.
Q: What if you sent me the wrong part?
In the rare event that this happens, we’ll own up to our mistake and send you the correct part as soon as possible. We’ll also send you a return label and ask you to return the wrong part to us.
Q: What if I ordered the wrong part?
You’re welcome to return it within 30 days of purchase provided that it’s not used, damaged, or missing any components or documentation.
Q: How long do I have to return or exchange a part?
You have 30 days within purchase to return or exchange a part.
Q: Can I return or exchange a part for any reason?
Yes, you can. We only specify that the product not be used, damaged, or missing components or manufacturer’s documentation.
Q: Are there certain parts I can’t return?
Yes; parts that have been used or damaged during installation. We also won’t accept returns with missing components or manufacturer’s documentation.
Q: Do I have to pay any restocking fees?
No, you don’t have to pay any restocking fees. Special order or non-stocking items are specifically exempted from this policy, though, and will be assessed an appropriate restocking charge.
Q: Do I have to pay for return shipping?
Yes, you do. We highly suggest insuring your return shipment to protect yourself. The only exception is if you received a defective part from us. In such a case, we’ll pay for shipping on the outbound replacement product only.
Q: How long will it take to receive my refund?
About 5-10 business days.
Q: How long do returns take to process?
About 5-10 business days.
Q: What if the part is defective or damaged?
If the part itself is defective (at no fault of the carrier), please give us a call to discuss return options and warranty claims.
Q: What if my return never arrives? Do I still get a refund?
Unfortunately, we can’t be responsible for any lost packages. That’s why we highly recommend insuring your return shipment.
Q: What if someone else purchased the part for me and I want to return or exchange it?
Only the purchaser can return an item to us. You can ask them to complete the return process for you, or you can do an exchange yourself. Please call us.
Q: What if I need to make a warranty claim and return a part?
Each manufacturer has its own process for warranty claims. Please call us at 800-446-5503 and we’ll help you figure out what to do.
If you ordered one of Sam’s 4x4 custom products, which are covered by a 1-year hassle-free warranty, please give us a call and we’ll work something out with you.